Benefits consulting has been promised "digital transformation" for decades, yet somehow you're still copying data between systems and explaining to clients why their renewal isn't ready. The industry keeps digitizing paperwork rather than eliminating it.
AI isn't just another tech wave—it's the colleague you've always wanted: one who handles the spreadsheets while you handle the relationships. But starting this journey can feel like planning a cross-country trip without a map.
We've already walked this path. Here's what we learned along the way.
daily realities of transformation